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COMCAST TAKES ACTION FOLLOWING NEWSWITHVIEWS EXCLUSIVE
Posted 1:00 AM Eastern
In an exclusive news article posted on November 22, NewsWithViews.com reported that columnist Deanna Spingola discovered her Internet service, Comcast, blocked her newsletters and alerts from NewsWithViews.com without her knowledge. And she wasn't the only Comcast customer experiencing e-mail censorship.
"I haven't received an e-mail alert from NWV since February 2005 and my efforts to correct the situation with Comcast failed," she said to this reporter during a November 21 interview.
The NWV investigation of Spingola's complaint revealed that Comcast's "spam policy" had blacklisted NewsWithViews.com and possibly other conservative or political e-mail. The editors published the Comcast story, and apparently the management at Comcast read the NWV article.
Deanna Spingola, whose experience with Comcast's "blacklist" spurred the original story, now reports that e-mail from NWV is finding its way into her mailbox without any blacklisting. The editors at NWV also noticed that Comcast e-mail was now being delivered unhampered by Comcast's spam filter.
"That's the way it should be. Let consumers make the decisions regarding protection against spam," said Spingola who's happy shes finally receiving her NWV news alerts unimpaired by Comcast.
"It just didn't make sense. E-mail I wanted was being 'blacklisted', but I get 15 or more e-mail advertisements for sex products and pharmaceuticals," she noted.
Comcast Corporation is based in Philadelphia and in addition to Internet services, it owns a cable television company and several sports channels including The Golf Channel and E! Entertainment. It is also the owner of sports franchises such as the Philadelphia Flyers hockey team and the Philadelphia 76ers basketball team.
NWV had contacted Comcast spokesperson Melissa Volin for the November 22 article. She stated, "Comcast takes its responsibility to combat spam seriously. Comcast is aware that a careful balance is required to effectively reduce spam while also protecting Internet users' online experiences."
Ms. Volin claimed that Comcast confirms that a sender's traffic originates from a reputable source; and determines if a sender's IP address has been identified as sending legitimate content or if it is known to distribute spam, and block accordingly. She told NWV that Comcast uses Brightmail to filter outbound spam using the latest tools and software.
"Because Comcast has been so successful in blocking spam at the server level, spammers are finding new ways to target our customers, often hiding behind mail hosting and mail forwarding companies," she stated.
But apparently after seeing the NewsWithView.com report, Comcast had NWV removed from the spam rolls. E-mail to and from the editors travel unencumbered through the internet.
Deanna Spingola said there are other internet news organizations experiencing Comcast blacklisting.
"Comcast is still arbitrarily making the decision to block other websites such as Media Matters," said Spingola.
For now, subscribers to NewsWithViews.com's news alerts, who are Comcast customers, can look forward to receiving their e-mails.
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The editors at NWV also noticed that Comcast e-mail was now being delivered unhampered by Comcast's spam filter.